FAQs

My Account and Website Questions

• I already have an account but cannot log-in? I cannot remember the log-in information? 
  If you have previously had an Verelé account, your account is linked to your email address. 
  Click here to create a new password.

• Where do I see the status of my order? 
  You can see the status of your order in your order summary by logging-in  to your Verelé account.  

• Where can I find a copy of my invoice? 
  You can find your invoice under each order in your order list by logging-in into your Verelé account.  
  You can find your order list by clicking log-in

• Where can I find Track and Trace information? 
  You can track your packages using the Track & Trace information, which you can find under each order in your order list in your Verelé account.  
  Once you have entered your order list, you will be able to see a list of all the orders you have ordered with us.  
  Please note that updates can take up to 24 hours to appear. 

• How can I edit my personal information such as email, phone etc? 
  You can change your personal information by login into your Verelé account. 
  You can change all the personal details by log-in 

• How do I sign up / unsubscribe for newsletters? 
  To sign up for our newsletter, click Click to newsletter sign-up page 
  You can unsubscribe at the bottom of our newsletters. 

• How can I see a summary of all my orders?  
  You can check the complete summary of your orders in your order summary on the website by login into your Verelé account. 
  You can find your order list by clicking logging-in  

• Is there any price match for Verelé's products? 
  We do not have any price match, but our products are of good quality and at very competitive prices. 

• Where can I find the status of my complaint ticket?  
  You can see the status and response of the complaint ticket by logging-in to your Verelé account.  

• Where can I find the status of my complaint ticket?  
  You can see the status and response of the support ticket by logging-in to your Verelé account.  
    
  
  

Order and payment 

• Where can I find a copy of my invoice? 
  You can find your invoice under each order in your order list by login into your Verelé account.  
  You can find your order list by clicking logging-in 

• Where can I find Track and Trace information? 
  You can track your packages using the Track & Trace information, which you can find under each order in your order list in your Verelé account.  
  Once you have entered your order list, you will be able to see a list of all the orders you have ordered with us.  
  Please note that updates can take up to 24 hours to appear. 

• Where do I see the status of my order? 
  You can see the status of your order in your order summary by logging-in to your Verelé account.  

• When will I receive my order confirmation? 
  You will receive a booking confirmation when you place an order with us, and you will receive an order confirmation when we have your order packed in our warehouse. 
  If your order needs to be shipped, your order confirmation will come with your track and trace number. 
  If you believe that an error has occurred and you have not received any order confirmation, even if the item has been shipped, you can contact our customer service.

• There is missing item in my order delivered, what do I do? 
  This shall happen very rarely because we take extreme care and verification at order fulfilment in warehouse. But, if you should be so unlucky as to have this deviation from what you have ordered and what you have received, please contact our customer service to rectify the issue. 
  You can contact our customer service.

• The package is damaged upon receipt, but item is undamaged. What should I do? 
  If the package has visible damage but the product is not damaged at all then you can decide to either keep the shipment without any claims or  
  you must advertise customer service as soon as possible, and this must be done within 24 hours of receipt. 
  If you contact outside of business hours, send an email to info@verelé.dk  
  Refer Verelé terms of business. 

• Both the package and item are damaged upon receipt What should I do? 
  If the package has visible damage, you must advertise customer service as soon as possible, and this must be done within 24 hours of receipt. 
  If you contact outside of business hours, send an email to info@verelé.dk  
  Refer Verelé terms of business. 

• My invoice has an error, what do I do? 
  Please send an email to info@verelé.dk, we will try to correct the error within 2-5 working days depending on amount enquiries. 

• Do you offer cash on delivery service and pick-up service? 
  Unfortunately, we do not have pick-up services for the individual customers at this moment. Hence, we do not accept cash on delivery. 
  For business customer there can be option for pick-up but there is no option for cash on delivery. 
    

Shipping and Delivery 

• What is the EAN code on the item? 
  The EAN code is the line of numbers below the barcode of your goods. 

• The package is damaged upon receipt, but item is undamaged. What should I do? 
  If the package has visible damage but the product is not damaged at all then you can decide to either keep the shipment without any claims or  
  you must advertise customer service as soon as possible, and this must be done within 24 hours of receipt. 
  If you contact outside of business hours, send an email to info@verelé.dk  
  Refer Verelé terms of business. 

• Both the package and item are damaged upon receipt What should I do? 
  If the package has visible damage, you must advertise customer service as soon as possible, and this must be done within 24 hours of receipt. 
  If you contact outside of business hours, send an email to info@verelé.dk  
  Refer Verelé terms of business. 

• How do I change the primary / default delivery address? 
  You can change your primary/default delivery address by login into your Verelé account. 
  Check the Delivery addresses under your account and press edit symbol based on each address you have registered for your account. 
  You can change addresses by log-in.

• Where can I find Track and Trace information? 
  You can track your packages using the Track & Trace information, which you can find under each order in your order list in your Verelé account.  
  Once you have entered your order list, you will be able to see a list of all the orders you have ordered with us.  
  Please note that updates can take up to 24 hours to appear. 

• When will my goods arrive? 
  You can check the status of your orders in your order summary on the website by login into your Verelé account. 
  You can find your order list by clicking log-in.

• Can VERELÉ ship to countries other than Denmark? 
  Yes, we can ship to countries other than Denmark. Please check the shipping costs during order. Right now we make free delivery to the most of EU countries.

• The package is shipped but not arrived? 
  You can check the status of your orders in your order summary on the website by login into your Verelé account. 
  Please note that updates can take up to 24 hours to appear. 
  If the item has not arrived at the expected time, contact the carrier for further information. 

• How is the shipping cost calculated? 
  Right now we make free delivery to the most of EU countries.
  
  For some cases, you have to pay shipping for each package shipped from each warehouse.  
  E.g. If there are multiple items shipped at the same time from a single Verelé warehouse then you will pay one shipment charge.  
  If there are multiple items shipped from 2 or more warehouses (Verelé and Verelé partners) then you will pay 2 or more shipment charges. 
  You will see the shipment charge distribution before order finalization. 
    

Business Customers 

• How do I become a business customer at Verelé? 
  To become a Verelé business customer, you must first fill out a registration form that must be approved. 
  There is a short processing time so if you want to apply to become a business customer you can start by sending an email to info@verele.dk 

• How can I have your products on my website? I have my own web shop, how do I add Verelé products? 
  If you want to import our products into your web shop, you must create a import file and import it into your website CMS system. 
  You do this by registration as business customer by sending an email to info@verele.dk 

• How can I see the prices as the business customer? 
  You must log-in as the business customer to see the prices as business customer. 
  To become a Verelé business customer, you must first fill out a registration form that must be approved. 
  There is a short processing time so if you want to apply to become a business customer you can start by sending an email to info@verele.dk. 

• How can I make a quotation for my customer directly from Verelé Website? 
  You can make the offer directly to your customer by logging-into your Verelé Business account. 
  Select the items and then add them to the cart. After final selection, click on Finalize Quotation.  
  At the step after clicking finalize selection, set your price for the end customer, add your and customer details. After finalization of all the necessary information click Generate Quotation. 

• Can we get the product info and images from Verelé websites to publish Verelé products on our website? 
  You can get the information but it is only to be used for the selling of Verelé products.  
  Any re-distribution of the information or use of the Verelé information for other purposes will lead into breach of business customer agreement. 

• Can I add additional users to my business account? 
  Yes, you can add additional users and define the roles with control -  
  Admin - with full control who can delete account / users. 
  Edit - with limited control who can make the quotation, make purchases but cannot delete the account / users 

• Can I get any credit? 
  Unfortunately, there is no credit policy as such.  

• Can I be the Verelé supplier? 
  No, we produce our own quality products.
    

Refer and Earn: 

• How does the Refer and earn Program work? 
  As the Verelé customer, you need to log-in to your account. Refer the product to potential customers, friends, family and start earning*(pre-conditions apply). 

• How do I sign up to the program? 
  You just need to register yourself as the Verelé customer to get the benefit of this scheme.  
  Are you already a customer, Not Yet? Please Sign-up.

• How do I earn in this program? 
  Each product has pre-defined Verelé cash points.  
  You will receive the Verelé cash points within 14 days and after fulfilling all of the below conditions -  

• If you refer the product with the link from your account and anyone purchases the product with the same link. 

• After successful delivery of the product to the customer who made the purchase. 

• Customer do not return of the same product within specified duration. 

• How do I qualify for this program? 
  Your quality for this program after you make the minimum purchase of 200 kr from your Verelé account.